Support for users of the HEROS software
Q: What support is available for users of the HEROS database management system?
A: Support, training and documentation are provided to new users as part of the migration/installation process. After that, support can be provided in a number of ways: –
1. Over the phone, for quick queries
2. Using shared screen facilities such as TeamViewer or Skype
3. Through in-person visits for additional training if required
Some users have a support agreement for a maximum of two days support every two months. If two days is exceeded then further work must be agreed, and a new order number may be raised. After the running-in period following installation and data migration, two days is never actually needed unless users need changes to their setup.